Business analysis
Requirements elicitation, BPMN 2.0 process modelling, options analysis, user stories, acceptance criteria and end-to-end traceability.
Principal Business Analyst · Delivery Lead · Brisbane
From ambiguity to
actionable outcomes.
I turn unstructured problems into decisions executives can make, requirements teams can build and transitions organisations can confidently deliver.
Government◆Banking◆Financial services◆Media◆Gaming
Executive bio
Analysis with purpose.
Delivery with discipline.
Manisha Bhisekar is a Senior Business Analyst and Delivery Lead with more than 18 years of experience delivering complex change across government, banking, financial services, media, gaming and regulated environments.
She is known for taking problems that arrive unstructured, contested or only partly understood and turning them into something an executive can decide on and a delivery team can build. Her practice spans requirements, process improvement, platform migration, Salesforce CRM, API integration, digital products, UAT and business readiness.
At The Lottery Corporation, Manisha led business analysis end to end as the sole analyst on a corporate demerger and API migration. She produced the endpoint map, consumer register and transition requirements that gave the program its working baseline, while coordinating delivery across Marketing, Retail, Finance, Franchise and Technology.
Her consulting experience with Revolution IT spans several highly regulated and customer-facing sectors. She supported Qantas Airways aviation platforms and API distribution, HCF insurance, Cochlear medical devices, the Service NSW government digital platform and KFC consumer applications. Across these programs, she led business analysis, UAT, backlog coordination, integration validation, defect triage and release readiness for mobile, web and API solutions.
She combines structured analysis with pragmatic delivery leadership. She uses BPMN 2.0 to expose operational risk and rework, translates policy and compliance obligations into buildable requirements, and creates traceability from business need through design, test and acceptance. She also designed and implemented an AI-enabled BA agent, improving analysis efficiency by 15-30%.
Qualifications & credentials
Core capability
From unclear problem
to confident delivery.
Senior analysis that stays connected to business outcomes, governance and real operational readiness.
Transformation delivery
Roadmaps, work packages, cross-functional dependencies, RAID, release planning, cutover and business readiness.
Enterprise platforms
Salesforce CRM, API and integration analysis, application migration, mobile and web delivery, data and reporting requirements.
Quality assurance
Test strategy, UAT leadership, defect triage, business acceptance, post-implementation review and transition to support.
Selected work
Case studies in complex change.
Client-safe summaries based on real delivery experience. Sensitive commercial and technical information has been excluded.
01ASX-listed · Enterprise separation
Corporate demerger and API migration
ChallengeSeparate customer-facing digital services from a tightly connected ecosystem without interrupting revenue, service or customer experience.
My contributionAs sole Business Analyst, created the current-to-target endpoint map, API consumer register, transition requirements and traceability baseline. Coordinated dependencies, risks and decisions across Marketing, Retail, Finance, Franchise and Technology.
OutcomeEnabled a controlled transition to a standalone platform while maintaining service continuity and giving delivery teams a shared, evidence-based migration view.
02Salesforce · Retail transformation
Digital franchise application workflow
ChallengeReplace a manual, form-based franchise application process operating across a statewide retail network.
My contributionMapped the current and target states in BPMN, identified operational risk and rework, and defined governed workflows across Salesforce Sales, Case and Portal capabilities.
OutcomeImproved customer lifecycle management, strengthened process governance and supported increased retail revenue.
03AI · Analysis practice
AI-enabled business analysis agent
ChallengeReduce the time analysts spent drafting requirements and reviewing complex documents while maintaining quality and human oversight.
My contributionResearched AI tools, assessed use cases and risks, designed the workflow and implemented an agent supporting requirement drafting and document analysis.
OutcomeImproved analysis efficiency by 15-30% and demonstrated a practical, evidence-led approach to adopting emerging technology.
04Financial services · Digital lending
Consumer lending journey transformation
ChallengeSimplify a regulated digital loan application journey spanning application, assessment, credit, compliance and funding.
My contributionMapped current and target processes, translated policy and regulatory obligations into system rules, and defined integrations, user stories and acceptance criteria with product, UX and engineering teams.
OutcomeReduced journey friction, improved requirements clarity and supported more effective product backlog and release decisions.
05Banking · Business readiness
Mobile banking platform enhancement and rebrand
ChallengeDeliver a platform enhancement and brand transition across mobile banking and payments with controlled operational risk.
My contributionLed the UAT lifecycle, change impact assessment, BPMN process analysis, defect resolution and stakeholder sign-off across affected banking services.
OutcomeProduced the business readiness evidence behind the go-live decision and supported a coordinated release.
06Public media · Digital product
ABC News app customer experience
ChallengeImprove engagement, accessibility and performance across a high-volume news experience on iOS, Android and web.
My contributionUsed Google Analytics and Firebase to identify drop-off points, translated findings into a prioritised backlog, and led analysis, testing and stakeholder alignment across Agile teams.
OutcomeSupported improved engagement, app performance, adoption and digital content experience.
07Consulting · Multi-industry delivery
Revolution IT cross-sector consulting portfolio
ChallengeDeliver reliable analysis, testing and release outcomes across high-profile platforms with different regulatory, customer and technology needs.
My contributionConsulted across Qantas Airways aviation and API distribution, HCF insurance, Cochlear medical devices, Service NSW government services, and KFC digital products. Led business analysis, UAT, backlog coordination, endpoint and payload validation, defect triage and release readiness across mobile, web and integration programs.
OutcomeBuilt strong cross-industry delivery capability and supported quality releases across aviation, insurance, medical technology, government and consumer digital services.
Career snapshot
Experience across regulated and customer-facing environments.
The Lottery Corporation
Senior Business Analyst & Delivery Lead
Enterprise separation, Salesforce CRM, digital platforms, AI enablement and organisation-wide BA practice uplift.
Nimble
Senior Business Analyst
Digital consumer lending, compliance workflows, integrations and end-to-end customer journey improvement.
Great Southern Bank
Senior Business Analyst & UAT Lead
Mobile banking, payments, platform enhancement, rebrand and business readiness.
ABC
Business Analyst & Test Lead
ABC News across mobile and web, analytics-led product improvement, accessibility and delivery assurance.
Revolution IT
Senior Consultant - Business Analysis & UAT
Consulted across Qantas Airways aviation and API distribution, HCF insurance, Cochlear medical devices, Service NSW government services and KFC digital products. Led analysis, UAT, backlog coordination, integration validation and release readiness across mobile, web and API programs.
Field notes
Practical insights for people delivering change.
Lessons and methods drawn from the real work of business analysis, stakeholder alignment and transformation delivery.
How to turn stakeholder disagreement into a better decision
Move a difficult conversation from competing opinions to shared evidence, clear trade-offs and accountable action.
Read article ↗Traceability is more than a spreadsheet
Strong traceability protects the business outcome from discovery through design, testing, release and benefits realisation.
Read article ↗What business readiness really means before go-live
A solution is ready only when people, process, data, technology and support can operate together from day one.
Read article ↗Stakeholders · 6 min read
How to turn stakeholder disagreement into a better decision
Disagreement is often useful information. It shows that people are protecting different outcomes, working from different assumptions or seeing risks that have not yet been made visible.
Start by separating positions from interests. “We need this feature” is a position; reducing manual errors or meeting a compliance deadline is the underlying interest. Restate the shared outcome and agree on decision criteria such as customer impact, risk, value, effort and time.
A practical alignment sequence
- Listen and map: capture each perspective without prematurely proposing a solution.
- Test the evidence: separate facts, assumptions, constraints and preferences.
- Compare options: make trade-offs visible against agreed criteria.
- Confirm the decision: record the owner, rationale, actions and review date.
The BA’s role is not to make everyone agree. It is to make the decision transparent, informed and connected to the outcome.
Requirements · 5 min read
Traceability is more than a spreadsheet
Good traceability tells the story of change: why an investment exists, what outcome it supports, how the solution responds and how we will know it works.
Connect objectives and policy obligations to capabilities, processes, requirements, stories, design decisions and test evidence. This makes impact assessment faster when priorities change and prevents attractive features from drifting away from the original problem.
Make it useful, not administrative
Use stable identifiers, name an owner, define status clearly and review gaps at refinement and test-readiness checkpoints. A good traceability view answers three questions quickly: Are we building the right thing? Have we tested it? Can we explain why the decision was made?
Transformation · 7 min read
What business readiness really means before go-live
A solution can be technically ready while the organisation is not. Business readiness is the evidence that people, process, data, technology and support can operate together from day one.
Assess more than training completion. Confirm procedures reflect the future state, roles are understood, data quality is acceptable, support teams have knowledge and access, communications are timed, reporting works and contingency plans are rehearsed.
Ask the operational question
Instead of asking “Are we ready?”, ask: What happens when the first customer calls? Who sees a failed integration? How is a high-risk case escalated? What will leaders monitor in the first week? Specific questions produce evidence; broad questions produce optimism.
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